Welcome to DukaniKwangu Help Center

We accept mobile money payments including M-Pesa, Tigo Pesa, and Airtel Money. We also offer Cash on Delivery (COD) for most locations across Tanzania.

Yes! All payment transactions are encrypted and processed securely through trusted payment providers. We never store your complete payment information on our servers.

Currently, each order can only contain items from one shop. This ensures faster processing and delivery since each shop handles their own fulfillment. You can place separate orders from different shops.

After placing an order, you'll receive an order confirmation with a tracking number. You can track your order status in your account dashboard under "My Orders" or using the order number.

Delivery times vary by location. For Dar es Salaam, delivery typically takes 1-3 business days. Other regions may take 3-7 business days depending on the location.

Yes! We deliver to all 26 regions of Tanzania. Shipping costs and times may vary based on your location.

Shipping is FREE for orders over TZS 50,000. For orders below this amount, a flat shipping fee of TZS 5,000 applies for most locations.

You can change your delivery address before the order is shipped. Contact our support team immediately after placing your order to request changes.

You can return most items within 7 days of delivery if they are unused and in original packaging. Some items like perishables, personal care items, and customized products cannot be returned.

Go to "My Orders" in your account, select the order, and click "Request Return". Follow the instructions to print your return label. Once we receive and inspect the item, we'll process your refund.

Refunds are processed within 14 business days after we receive your returned item. The refund will be credited to your original payment method or mobile money account.

Contact our support team within 48 hours of delivery with photos of the damaged/wrong item. We'll arrange for a free return and send you the correct item or issue a full refund.

Click "Sign Up" in the top right corner and fill in your details. You can also sign up using your Google or Facebook account for faster registration.

Click "Forgot Password" on the login page and enter your email. We'll send you a link to reset your password. The link expires in 24 hours.

Go to "My Account" and click "Profile". Here you can update your name, email, phone number, and password.

Contact our support team to request account deletion. Note that this will permanently delete your order history and saved information.

Visit our seller registration page and fill out the application form with your business details. Our team will review your application within 3-5 business days.

We charge a small commission on each sale (percentage varies by category). There are no monthly fees or listing fees. You only pay when you make a sale.

After approval, you'll get access to your Seller Dashboard where you can add products, manage inventory, process orders, and view analytics.

Payments are processed weekly on Fridays for all completed orders from the previous week. Funds are sent to your registered mobile money or bank account.